Customers who contract for Iron Mountain’s Vault Pickup Service are able to place a pickup order utilizing this service. Vault pickup service provides direct transport of tapes between the customer site and a secure Iron Mountain vault by a dedicated Iron Mountain vehicle that does not make any other stops or carry assets belonging to other customers.
A customer that contracts for vault pickup service is able to create a pickup order that is limited to vault pickup, or a pickup order that includes both vault pickup and regular box and file pickup.
- Select Records Management | Pickups, Add Records | Quick Pickup Order. The Quick Pickup screen opens.
- Select a Customer.
NOTE: Changing the customer at any time during the pickup order process will remove items that you have added to your cart and clear entries on the Quick Pickup screen.
- If this pickup order includes both vault pickup service and box/file pickup, type the number of New and Refile items for each type of file or box to be picked up.
- Click the Vault Pickup Service checkbox located at the bottom of the list of box/file types.
- Click Add to Cart. Iron Mountain Connect Records Management increments your cart by one for a vault pickup order. If this order also includes box/file pickup, your cart is incremented by one for each type of new AND refile item on the order. For example, your cart is incremented by one whether you add a single standard carton or four standard cartons.
- Next, the Pickup Order wizard leads you step-by-step through the order process starting with Pickup Order Wizard Step 1: Pickup Order Cart Items.
NOTE: Items remain in your cart from session to session until you complete an order or manually remove the item.
See Also